Smart Skiller (“we,” “us,” or “our”) respects the privacy of our users (“you” or “your”). This Privacy Policy describes how we collect, use, disclose, and secure your personal information when you use our website, mobile applications, and online training services (collectively, the “Services”).

Information We Collect

We collect several types of information for various purposes to provide and improve our Services to you.

• Personal Information: This may include your name, email address, phone number, username, password, and demographic information (e.g., country, language).
• Course Information: Information about your course enrollment, progress, and performance.
• Device Information: We may collect information about the device you use to access the Services, such as device type, operating system, IP address, browser type, and unique device identifiers.
• Usage Data: We may collect information about your activity on the Services, such as the courses you access, the time you spend on the platform, and your interactions with the content.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and operate the Services;
• To process your course enrollment and track your progress;
• To personalize your learning experience;
• To communicate with you about the Services, including sending you important updates, course information, and promotional offers (with your consent);
• To analyze the use of the Services and improve our offerings;
• To comply with legal and regulatory requirements.

Sharing Your Information

We may share your information with third-party service providers who help us operate the Services. These service providers are obligated to protect your information and use it only for the purposes we specify.

We may also disclose your information if required by law or to protect the rights, property, or safety of ourselves or others.

Your Choices

You have choices regarding your information:

• Access and Update: You can request access to your personal information and update it by contacting us.
• Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the security of your information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: [contact@smartskiller.com]

Additional Considerations

• Data Retention: We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
• International Transfers: Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your own.
• California Residents: If you are a California resident, you have certain rights regarding your information under the California Consumer Privacy Act (CCPA). You can learn more about these rights by visiting our CCPA Privacy Notice.

This Privacy Policy is a template and may need to be customized based on Smart Skiller’s specific data collection practices and applicable laws. It is recommended that Smart Skiller consult with legal counsel to ensure compliance with all relevant data privacy regulations.

Refund Policy

Refund Period

You may be eligible for a full refund within [10] days of your enrollment date.

Conditions for Refunds

• To be eligible for a refund, you must request it within the refund period.
• Refunds for misrepresentation may require you to demonstrate how the course content does not align with the description.
  

Non-Refundable Items

• Partial Course Completion: Refunds will not be granted for courses that you have partially completed beyond a set percentage (e.g., 20%).
• Downloadable Materials: Refunds will not be issued for any downloadable materials included with the course.

How to Request a Refund

To request a refund, please contact us at [contact@smartskiller.com] or call to your course counselor. Be sure to include your name, the name of the course you purchased, and the reason for your request.

Processing Time

We will process your refund request within [4-5] business days. Refunds will be issued to the original payment method used for the purchase.

Changes to this Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page.